Callzilla's three proprietary systems are the key to our consistency in producing better results than other centers. Together, they have enabled us to delight clients and win international recognition.
We had a call center in Miami, and weren't satisfied with the service. I was looking to migrate away. I felt Neal and his team were fabulous. In my book, if we could have I would have moved it all there. They did a better job. They had better quality agents, period. Our flows were good, our costs were already competitive with our incumbent, and if I had moved more volume we probably could have had a better deal."
Callzilla surpasses onshore, nearshore and offshore providers on Customer Satisfaction (CSat) and First Call Resolution. Why? One reason is that every representative and supervisor here has incentives and support to achieve specific Customer Satisfaction and First Call Resolution scores -- and wins recognition when they do. So while most other contact centers churn through agents, we are the opposite. Those on the front lines interacting with your end customers are mature, skilled and motivated. We use a 9 step hiring process, 3 week initial immersion, client-specific training, and 1:1 coaching to ensure consistently exceptional interactions with your customers.
"Each year, our MVP Quality Awards go to contact center industry companies that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards. The leading innovators in the industry.” -Customer Magazine, describing recipients of 2016 MVP Quality Award
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