Call Center Operations
When Steven started as a bilingual agent back in 2010, he saw himself as an Operations Manager in the future. He quickly climbed, working in different positions such as Quality Monitor, Supervisor, WorkForce Coordinator, and Campaign Manager.
Steven's studies in finance, commerce, and management skills, together with his previous experience as the Business Intelligence Director for an ecommerce company and BPO related experience, allows him to have a wide view of the business, leading the team to exceed our goals and achieve our continuous improvement strategies.
Focused in team work, leadership, quality and goal-oriented, he is a key player in our operations to assure our clients satisfaction.