CALLZILLA TEAM BIOS: RAMIRO PEÑALOZA

Ramiro Peñaloza

Senior Operations Director

Ramiro has over 15 years of experience managing teams in different BPO sectors, such as Collections, Sales, Retention, Tech Support, and Customer Service. Before joining Callzilla, Ramiro worked as the Senior Operations Director at Teleperformance in Colombia and also at Teleperformance Argentina, on multiple accounts in different industries.

He holds a Master’s degree In Marketing and Innovation Management from Edith Cowan University, and a Postgraduate degree in Management Development, Finance, Marketing, Human Resources and Economics from ESEADE Economics and Business Administration School.
 
Ramiro is an experienced Manager with a strong focus on Customer Experience, people management, and process improvement. He developed a strong customer experience vision statement that Callzilla uses as a guide to success in operations. Check out our blog post for more on this.

For more on Ramiro, check out his welcome blog, here