Contact Center Insider

    Secrets of Award-Winning Outsourced Service: Interview with the 2017 ICMI Global Contact Center Awards Winner

    Article by Erica Marois, Jul 26, 2017

    The Street

    ICMI Announces 2017 Global Contact Center Award Winners

    Post of ICMI release, May 23, 2017

    South Florida Business Journal

    Callzilla Adds Industry Recognition, Call Center Success Stories in Q1

    Post of Callzilla release, Mar 31, 2017

    Yahoo News

    ICMI Announces 2017 Global Contact Center Award Finalists

    Post of ICMI release, Mar 6, 2017

    Contact Center World

    Executive Interview: Will Trump and the President of the Philippines Clash Over 1 Million Contact Center Jobs?

    Editorial by CCW, Jan 19, 2017

    TechSee

    Experts Share Their Top Choice for 2017 Contact Center Technology

    Article by Hagai Shaham, Jan 10, 2017

    The Business Journals

    Outsourced Contact Center Callzilla Wraps 2016 with New Clients, Awards, Talent

    Post of Callzilla release, Dec 7, 2016

    ICMI Contact Center Demo & Conference

    First Contact Resolution: The Evolution from Traditional to Social Media

     Video by ICMI, Oct 26, 2016

    ICMI Webinars

    16 Hacks to Help You Better Manage Your Contact Center

    On-demand webinar, Oct. 6, 2016

    Toister Solutions Blog

    Unexpected Gamification Advice from The Mario Brothers

    Article by Jeff Toister, Jun 23, 2016

    Playvox Blog

    How Neal Topf of Callzilla Runs a Successful Call Center 

    Article by Briana Songer, Apr 18, 2016

    Contact Center World

    Inbound Call Center Earns ISO 9001:2008 Certification for Quality Management

    Post by Veronica Silva Cusi, May 18, 2016

    Contact Center World

    Executive Interview with Neal Topf from Callzilla

    Article by Raj Wadhwani, Mar 7, 2016

    Contact Center World

    Interview with Top Ranking Performers Award Winner Neal Topf

    Article by CCW editors, Apr 15, 2016

    Fonolo Blog

    What Are the True Challenges of Outsourcing Your Call Center?

    Google Hangout, Feb 25, 2016

    SOCAP

    Gamification: A Better Way to Work

    Workshop at 2016 Symposium, Apr 2016

    ICMI Webinar

    5 Surefire Ways to Satisfy Customers, Everywhere

    ICMI Webinar, Jul 23, 2015

    PlayVox Blog

    How a Simple Love Story Started Callzilla

    Article by Briana Songer, Jan 14, 2014

    Playvox Blog

    Gamification in the Contact Center

    Google Hangout, July 28, 2014

    Contact Center Insider

    Leveraging Technology for Contact Center Training

    Article by Neal Topf, July 15, 2014

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