• Customer Service Team in a Call Center

    Customer Service Solutions

    ICMI, Customer® Magazine, CCW and others rank Callzilla as among the world's best providers of customer care.

  • Customer Service Representative with a phone headset

    Technical Support Solutions

    Callzilla's employee retention rate surpasses industry averages. This continuity is felt when our agents provide technical support to your end users.

Outsourced Customer Service and Technical Support

Callzilla supplies the experience and seasoned agent support experts an enterprise business needs to deliver world class customer care and technical support to its end user. Use Callzilla as your outsourced customer Help Desk. Our support team can process customer inquiries and provide support on billing, product returns and exchanges. You’ll soon realize that providing a rewarding customer support experience can lead to an increase in account saves, and much more.

First Call Resolution & Customer Satisfaction

In many customer support engagements, improving customer satisfaction is best achieved by focusing on first call resolution (FCR). Callzilla trains agents to take a consultative approach to handling interactions, with emphasis on active listening and adapting to varying customer needs to provide real solutions. This depth of agent experience allows Callzilla to provide the high-quality level of customer support your customers have come to expect from your in-house team. Callzilla's three proprietary systems are the key to our consistency in producing better results than other nearshore call centers. Together, they have enabled us to delight clients and win international recognition in the customer support outsourcing space.

 

Examples

ECOMMERCE

After seeing Callzilla in action, retailer lets its other customer care provider go

An e-commerce apparel retailer tapped us for extra help during the holiday rush. In just 60 days, we outperformed their other center on QA scores and other metrics.

MEDIA

Media giant outsources top band's e-commerce customer care for first time

A major music company asked Callzilla to support e-commerce and distribution for one of the most prominent bands in history. Callzilla upgraded their customer care within weeks.

TELECOM

U.S. telecom company hires Callzilla, First Contact Resolution rises 209% in months

A U.S. wireless carrier had been outsourcing to contacts centers in the Philippines, India, Palestine, and Ohio. In 7 months, Callzilla outperformed all on first contact resolution.