Senior Operations Director
Contact Center leader with 20 years of BPO experience in outsourced and in-house Operations (Local, Regional, Latin-American, Nearshore and Offshore). Luis has held several roles in Sales, Account Management and Operations for companies such as Sitel, Xerox BPO, IBM and Ricoh, leading groups from 2 to 1500+ team members. Luis holds a Bachelor of Science degree from Plymouth State University, as well as course work toward Master in Education.
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