Callzilla's nearshore call center and U.S. offices
Headquarters (Miramar, FL)
Our corporate office is in the Miami metropolitan area. Here you’ll meet leadership, learn about our Quality Assurance program, and get a sense for our processes and culture.
Call center (Bogota, Colombia)
Our nearshore call center is located in Bogota, Colombia. Our expert team includes hundreds of center agents, supervisors, QA monitors, trainers, managers and other support staff. Hundreds of workstations operate 24 hours a day, 7 days a week, 365 days a year.
Each workstation is connected to a high-speed internet connection and a Windows-based PC and flat screen monitor. Workstations are ergonomically designed to facilitate the comfort and productivity of our agents.
Infrastructure (Miami, FL)
Housed in the Miami, Florida area, Callzilla’s telecommunications switch is interconnected with the multiple US and Latin American carriers, allowing for redundancy and flexibility. We possess multiple internet links which also permits flexibility and backup and allows for the robust routing of traffic.
Turnkey solutions include ACD, CTI, call recording, scripting, reporting, CRM, IVR, predictive dialer, web-based analytics, and social media monitoring.
We can provide you with our own Toll Free numbers, local phone numbers and terminate long distance calls in any country in the world. We can also provide SMS short codes and SMS terminations.
Callzilla is an outsourced contact center with top industry awards for quality, service, and results. We provide customer care and customer acquisition services via phone, email, chat, automation, and more.
Midsize and large U.S. companies turn to Callzilla to improve customer experience, increase conversions and average order value, gain market share among English and Spanish speakers, and handle a range of high-volume tasks.Decision makers can learn more about Callzilla's services, experience, pricing and more by dropping us a line here or calling 855-CLL-ZLLA.