Since 2005, customer experience guru Neal Topf has guided Callzilla to become one of the world's highest quality outsourced contact centers.
Bob leverages 20+ years' industry leadership to build relationships with the brands that can benefit most from our services.
Rafael Moreno brings over 20 years of IT leadership with additional expertise specifically in contact center infrustructure.
Fabiana leads financial management, overseeing all billing, accounts receivable, accounts payable, collections, costing, and pricing.
Corey leads communication with clients, often interfacing with the Training & QA team, Technology, HR, Operations, and Sales.
Sandra is a systems engineer with 14 years' experience directing quality management systems and logistics for top brands.
Natalia has been the leader at Callzilla’s site since 2005, managing operations and finance and assuming ultimate responsibility for our company’s results and our clients’ success.
Yamile has 10 years of Human Resources experience in multinational and Headhunter companies.
Laura has 9 years of experience working in BPO at Workforce and Reporting Areas, for Nearshore and Offshore operations. She is an expert on capacity and staff planning, KPI statistics and Lean Six Sigma Projects.
Edgar has over 20 years of experience in Information Technology. He has worked managing software and IT consulting projects in the US and LATAM region for several corporations across industries like Oil & Gas, Brewing, Finance and Telecommunications.
Monica has over 20 years of professional experience, 11 years dedicated to Client Services. Before joining Callzilla, Monica worked as a Sales and Marketing Manager for BASF for 11 years. She also worked for Chr. Hansen A/S as a Regional Sales Manager Human Health & Nutrition.