View bios for some of the Callzilla family.
Since 2005, customer experience guru Neal Topf has guided Callzilla to become one of the world's highest quality outsourced contact centers.
Bob leverages 20+ years' industry leadership to build relationships with the brands that can benefit most from our services.
Rafael Moreno brings over 20 years of IT leadership with additional expertise specifically in contact center infrustructure.
Fabiana leads financial management, overseeing all billing, accounts receivable, accounts payable, collections, costing, and pricing.
Corey leads communication with clients, often interfacing with the Training & QA team, Technology, HR, Operations, and Sales.
Sandra is a systems engineer with 14 years' experience directing quality management systems and logistics for top brands.
Natalia has been the leader at Callzilla’s site since 2005, managing operations and finance and assuming ultimate responsibility for our company’s results and our clients’ success.
Yamile has 10 years of Human Resources experience in multinational and Headhunter companies.
Laura has 9 years of experience working in BPO at Workforce and Reporting Areas, for Nearshore and Offshore operations. She is an expert on capacity and staff planning, KPI statistics and Lean Six Sigma Projects.
Edgar has over 20 years of experience in Information Technology. He has worked managing software and IT consulting projects in the US and LATAM region for several corporations across industries like Oil & Gas, Brewing, Finance and Telecommunications.
Monica has over 23 years of professional experience. Confident leader and contributor with a career history of making things happen. A leader committed to the sustainable development of business, creating and implementing strategies to help the clients succeed in their business goals. Before Callzilla, Monica joined BASF as Sales &Marketing Manager (SA), Chr. Hansen as Regional Sales Manager (LA), and Merck as Sales Manager.
Hector has over 9 years of experiences on the BPO Industry, working for accounts involved in Sales, Retentions, Customer Service and Back office. He started working at Callzilla 3 years ago and his performance and great results have helped him build a success career on our company.
Over 18 years’ experience in Customer Service and in the last 14 years in the BPO industry, playing regional roles and having the opportunity to overseeing different areas such as Quality, Training, and Operations.
John has 11 years of experience dedicated to training in corporate environments as well in QA departments as head of division. He has been in charge of training sales and customer service divisions. Before joining Callzilla, John worked for Concentrix as training manager & QA lead, and other corporations such as IBM, Oracle, Alpina and Amway.
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