Callzilla Leadership

View bios for some of the Callzilla family.

Callzilla at a glance ›

Laura Riaño

Laura Riaño

Workforce Manager

Laura has 9 years of experience working in BPO at Workforce and Reporting Areas, for Nearshore and Offshore operations. She is an expert on capacity and staff planning, KPI statistics and Lean Six Sigma Projects.

Edgar Moreno

Edgar Moreno

IT Manager

Edgar has over 20 years of experience in Information Technology. He has worked managing software and IT consulting projects in the US and LATAM region for several corporations across industries like Oil & Gas, Brewing, Finance and Telecommunications.

Monica Mosquera

Monica Mosquera

Client Success Director

Monica has over 23 years of professional experience. Confident leader and contributor with a career history of making things happen. A leader committed to the sustainable development of business, creating and implementing strategies to help the clients succeed in their business goals. Before Callzilla, Monica joined BASF as Sales &Marketing Manager (SA), Chr. Hansen as Regional Sales Manager (LA), and Merck as Sales Manager.

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Hector Herrera

Client Success Manager

Hector has over 9 years of experiences on the BPO Industry, working for accounts involved in Sales, Retentions, Customer Service and Back office.  He started working at Callzilla 3 years ago and his performance and great results have helped him build a success career on our company.

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Carlos Panesso

Director Senior de Operaciones

Over 18 yearsexperience in Customer Service and in the last 14 years in the BPO industry, playing regional roles and having the opportunity to overseeing different areas such as Quality, Training, and Operations.

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John Mejía

Training and QA Manager

John has 11 years of experience dedicated to training in corporate environments as well in QA departments as head of division. He has been in charge of training sales and customer service divisions. Before joining Callzilla, John worked for Concentrix as training manager & QA lead, and other corporations such as IBM, Oracle, Alpina and Amway.

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