WFM PRODUCTIVITY MANAGEMENT TOOLS

description_iconDescription

This is a back office tool utilized for all programs. With this technology, we measure the each team’s efficiency aside from their performance metrics. We measure, and can send daily or weekly reports on Occupancy, Schedule Adherence, Net Adherence, and Attendance. These reports also help us ensure our remote working teams are on target with our agents on site. Below you’ll find our work-from-home efficiency in the first few months of launching the program.

benefict_iconRemote Work Environment Efficiency

  • 96% attendance adherence since going remote at the end of March 2020.
  • 98% productivity since going remote at the end of March 2020.

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