Outsourced Customer Surveys & Acquisition Activities
Our expert team includes hundreds of call center agents, supervisors, QA monitors, trainers, managers and other support staff. Hundreds of workstations operate 24 hours a day, 7 days a week, 365 days a year to bring your company the highest tier of outsourced surveys and customer acquisition strategies.
Callzilla's three proprietary systems are the key to our consistency in producing better results than other centers (see our call center success stories for more info).
Callzilla's seasoned reps skillfully conduct surveys, set appointments, extend offers, and invite participation via professional, friendly outreach.
These seasoned agents and our proven methodology have helped 100+ top brands gain a competitive edge with their customer support activities and have enabled us to win international recognition for consistent quality and results.
Our Integrated Approach in Action
Callzilla was approached by a U.S. car seller running a direct response campaign. This car seller's leadership team asked us whether Callzilla's approach to handling shopper and customer interactions would be better, worse, or about the same as their current outsourced call center provider's results.
Surveys & Acquisition Emphasized:
- A shift of focus on omni-channel customer interactions, not just a single phone support touch point
- Unique agent training for setting appointments, creating memberships, and closing sales throughout the life cycle of car buying customers
- Creation of a client-branded live chat, available via web or mobile app to improve real-time support
- Creation of new customer messaging and reporting
Callzilla primarily handled phone interactions, following up with outreach to customers as needed by email and text. We also powered the chat function on the client's website. Within two months of being hired, Callzilla outperformed its predecessor across the board, improving success metrics like average response time, conversion rates, and more. Callzilla's quality control system provided consistent results, and our Client Services team responded quickly if issues came up, our client contact said:
“Neal and his team were fabulous. If we could have I would have moved all our volume to Callzilla. They did a better job. They had better quality agents, our flows were good, and our costs were already competitive with our incumbent."
Genuine Interaction Leads to Customer Acquisition
In another case, a software firm was working with another call center, but conversions and order value lagged the market. In 6 months, Callzilla outperformed the other center and replaced them. Our client contact, who is the director of telesales operations, said that it was the Callzilla agents' ability to have natural, engaging conversations with shoppers that made the difference. In his words:
"Callzilla helped us enter a new market by having normal, everyday-type conversations with the caller, getting them to open up, engage, interact and express what their problem is. And then we are able to provide [brand name] as the solution to their problem. From our leadership to your entire team, thank you for all your hard work!"
The Callzilla Talent System is part of our secret sauce. This proprietary talent acquisition and retention method yields 3-4x longer employee tenure than average contact centers. We use a 9 step hiring process, 3 week initial immersion, client-specific training, and 1:1 coaching to ensure our agents have consistently exceptional interactions with your customers.
The method's effectiveness is evident our industry awards, which include CCW's Best Manager Award and ICMI's Top Customer Service Agents list.
While most other contact centers churn through agents, Callzilla is the opposite. Those on the front lines interacting with your end customers are mature, skilled and motivated. This approach is what makes CALLZILLA OUTREACH™ services effective for our clients.
"Very nice feedback"
“We constantly receive very nice feedback from customers regarding your service. You make our customers say ‘wow’, and that has always been our goal. Thank you for doing that for us. ”
- CEO, Skin Care Products Maker
Have an RFP or need a quote?
Click to get in touch with Sales, or give us a call at 855-CLL-ZLLA.