Inside the Quality-First Contact Center

SOCAP Florida's New Leadership Team Member

Congratulations to our very own Client Services Manager, Corey Klein! We are pleased to announce that Corey will be joining the SOCAP Florida Chapter’s Leadership team as a Communications/Secretary Officer.

Topics: Industry News

Callzilla Receives Bronze Award from the Colombian Association of Contact Centers and BPO’s

Callzilla recently attended, for the first time, the 8th annual National Excellence Awards. These awards are delivered to companies in the customer services industry, from all sectors of the economy. The event recognizes excellence in interactions with customers, and implementation of projects that contribute to the success of the company, provide a better service, and promote company-client relationships.

Topics: About Callzilla Industry News

The Impact of Customer Reviews

Answer: about half of adults under 50, according to Pew Research's “Online Shopping & E-Commerce” report released earlier this year.

Topics: Industry News

On Cloud 9: Hot Topic at Call Center Industry Events is Employee Engagement Through Gamification

I'm talking about Gamification, one of the most important tools in contact center employee engagement, at two industry events.

Topics: Call Center Technology Industry News