Inside the Quality-First Contact Center

6 Things to Consider When Choosing a Nearshore Call Center Location

You’ve decided to consider locations for your nearshore contact center, but where do you start your research? Reasons for outsourcing customer care may seem obvious, but companies that rely on outsourced help for inbound and outbound call center services must look deeper than just cost-benefits. We’ve put together 6 questions you’ll want to research to find the perfect location.

Topics: Call Center Insights Hispanic Call Center Customers