Inside the Quality-First Contact Center

At Large with Customer Experience Expert Neal Topf

Excerpts of early 2017 interviews with Callzilla's Neal Topf.

Topics: Customer Service Automation

Call Center BPO Automation & Where Humans Fit In | Callzilla

 

There is talk about advances in artificial intelligence, virtual reality and the like putting live agents out of work, but Callzilla leadership views them as tremendous opportunities to add value. Callzilla President Neal Topf had the pleasure to serve on a panel assembled by Fonolo The purpose and topic of this panel was “Call Center BPO Automation: Where Do Humans Fit In?” He joined Shai Berger, Fonolo, CEO; Mark Hillary, IT Decisions, CEO/Writer; Peter Ryan, Ryan Strategic Advisory, Principal; and Jeremy Watkin, FCR, Head of Quality. Daniela Puzzo, Director of Marketing at Fonolo, moderated the discussion. 

Topics: Customer Service Automation