Inside the Quality-First Contact Center

Building a High-Performance Call Center Culture

We had the opportunity to host this week's ICMI chat on Twitter, which worked out perfectly with Customer Service Week. This week's well-attended session was on Creating High Performance Culture. 

Topics: Culture and Morale

Callzilla and Corporate Social Responsibility

Callizilla is proud to announce the launch of our new Corporate Social Responsibility (CSR) program, Callzilove.

Corporate Social Responsibility (CSR) at Callzilla is about demonstrating and sustaining our commitment to conducting business in a responsible manner. We have a unique opportunity to make positive economic, social and environmental impacts across the communities in which we operate. We can only achieve these goals by conducting business in accordance with the highest ethical standards and by respecting accepted international principles for human rights.

Topics: Culture and Morale About Callzilla

Sylvia Caballero Service Award

Callzilla recently celebrated the memory of Sylvia Caballero, our beloved Client Services Manager who passed away tragically one year ago, on April 16th, 2017. To commemorate Sylvia's hard work and long term commitment to Callzilla, we created the Sylvia Caballero Service Award to be given annually to an employee that demonstrates adherence to our company mission and vision of support of clients and commitment to experience.

Topics: Culture and Morale About Callzilla