Callzilla Marketing, on 3/15/17 3:01 PM
The single best piece of advice I’ve ever received, and the four C's that shape how I interact with clients and prospects.
Callzilla Marketing, on 1/4/17 7:15 AM
As the new year kicks off, check out ICMI's new list of Top 50 Thought Leaders for 2017.
HAPPY NEW YEAR! From reflections on visiting with GM's #custserve team, to encounters with Geico, team member profiles, and responding to a New York Times article, 10 posts stand out as our most-shared. In case you missed any, here's a quick list.
Natalia Diaz has been instrumental in Callzilla's growth over the last 10 years. She started out in finance, earned more and more responsiblity, and today is in charge of all operations at the agent level.
Callzilla Marketing, on 12/13/16 6:10 AM
In 2016, Callzilla landed additional brand-name clients, won awards from Customer Magazine and the International Customer Management Institute, added a seasoned Executive Vice President of Sales, and rolled out publications for contact center outsourcing decision makers.
Callzilla Marketing, on 11/2/16 6:00 AM
Callzilla Marketing, on 6/15/16 1:54 PM
Here's a concept I encountered in an ICMI chat session about integrating new members into a team: "Once everyone is on board, you want them singing from the same hymn sheet."
Callzilla Marketing, on 5/19/16 2:43 PM
Last year, we decided that Callzilla needed to better articulate our core beliefs. I felt some fear and loathing toward the task. I hate those motivational posters as much as you do.
We're celebrating a milestone! We've earned ISO 9001:2008 certification for our quality management system.