Inside the Quality-First Contact Center

Callzilla wins bronze Stevie® Award in 2021 Stevie Awards for Sales& Customer Service

BronzeWinner

FAIRFAX, VIRGINIA – February 1, 2021 – Callzilla was presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 15th annual Stevie Awards for Sales & Customer Service last night.


The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners will be recognized during a virtual awards ceremony on April 14.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.

Callzilla submitted their nomination based on the work they did in 2020 with improving client satisfaction, maintaining employee satisfaction while ensuring their safety and security, their impressive work in innovation, and creating an efficient and sustainable work-from-home strategy.

Judges for this year’s awards remarked:

“Callzilla has clearly done exceptional work this year, and it is amazing, to transition employees to work from home within two weeks.”

“A good example of introducing technology in the agents' working environment. Congratulations!”

“Well Done! The entry describes the achievements made during the COVID-19 pandemic. The evidence provides their achievements with respect to the focus on customer satisfaction. The organization has worked as a team and highlighted their achievements very clearly.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available here.

About Callzilla

Callzilla was founded in 2005, with Headquarters is Miramar, Florida, USA and operations in 2 contact centers in Bogota, Colombia. With a current capacity of 650 workstations operating 24x7x365, Callzilla continues to add to its capacity as demand for its services grow.

Callzilla is an award-winning mid-size BPO company offering clients the best of both worlds; small enough to be nimble and react quickly to your business needs, while large enough to provide the scale needed to support your business. Our clients get a different type of management focus when they partner with Callzilla. In addition to having a strong mid-level management team, Senior Leadership stays closely engaged with your business from contract signing throughout the duration of the relationship.

About The Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards here.

Sponsors of the 15th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., and ValueSelling Associates, Inc.

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