Inside the Quality-First Contact Center

Callzilla in "Final 3" for Best Contact Center Outsourcing Provider Award

"Our mantra continues to be 'quality first,'" says president Neal Topf.


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Recently the International Customer Management Institute (@CallCenterICMI) announced that yours truly, Callzilla (@callzilla), is among three companies shortlisted for its Global Contact Center Award for Best Outsourcing Provider. Winners will be announced May 23rd, 2017.

"We are honored to have made IMCI's shortlist three years in a row," said Callzilla president Neal Topf. "It's also our third year of applying the ISO Quality Management System to contact center quality management. Our mantra continues to be 'quality first' and the ICMI announcement provides another data point on how we're doing—how we compare at a global level."

Our mantra continues to be 'quality first' and the ICMI announcement provides another data point on how we're doing—how we compare at a global level. - Neal Topf

"ICMI strives to recognize contact centers around the world that most embody contact center excellence," says the organization. "Each year, our Elite Selection Committee chooses the "best-of-the-best" to honor the contact center's success with our highly coveted ICMI Global Contact Center Awards."

Chances are you're already be involved in ICMI. But just in case you're not, check out their:

  • Events including conferences, exhibits, and networking
  • Training in operations management, people management, and technology
  • Industry news, online discussion forums, research, books, and webinars
  • Consulting to help members make sustainable improvements in Cx

We've been coming to #ICMIchat for a few years now. This popular weekly forum attracts leading minds in customer experience and contact center operations for a live hour of conversation. It happens every Tuesday at 1pm Eastern. For more info see the profile of moderator @EricaMarois.

View ICMI Resources page (opens page at their website).


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