Inside the Quality-First Contact Center

Callzilla honored as Silver Stevie® Award winner in 2021 American Business Awards®

ABA21_Silver_Winner

Stevie winners will be celebrated during virtual awards ceremony on June 30

Miramiar, Florida – April 29, 2021 – Callzilla was named the winner of a Silver Stevie® Award in the Customer Service Team of the Year category in The 19th Annual American Business Awards® today.

The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. 

Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be virtually presented to winners during a live event on Wednesday, June 30. Tickets for the virtual event are now on sale.

More than 3,800 nominations – a record number - from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Virtual Event of the Year, and App of the Year, among others. Callzilla was nominated in the Customer Service Awards category for Customer Service Team of the Year.

Out of all categories, Callzilla is particularly proud and humbled to have been nominated for such an important industry award. As a BPO, we strive for quality customer service in everything we do, so this acknowledgement is particularly special. We would like to thank each and every team member at all levels of the company for their contributions to this achievement. It’s our employee’s hard work and dedication to a shared goal that has allowed us to pursue this digital transformation with the end goal of enhanced service, to both our clients and customers.

We would also like to thank the judges for lending their time and efforts to this project. Here are a few comments from the judges for our submission:

“Callzilla's CS team deep knowledge and insights to clients help them achieve efficiencies in their processes. This is certainly a great value add to clients and CS teams know the pulse of the client organizations. Employee sats at 96% and CSAT increased by 21% in a 90 day period. These are phenomenal growth stories.”

“It sounds like the team has done some great and innovative things in the last year. There are not many organizations out there that can say they are truly leveraging emerging technology like video chat and analytics to achieve 100% monitoring. With that said, I'm not sure the submission itself was as effective as it could have been in "telling the story". Instead, it felt like a few different stories that didn't necessarily work together to highlight a clear message.”

“I was particularly impressed by the case study examples demonstrating an individualized and tailored approach to customer needs. Though at the same time, the company presented key metrics demonstrating a strong customer experience across-the-board. Their use of the Speech Analytics tool is forward thinking, and a critical way to collect more data, which can then be used to enhance their services. Finally, their metrics around employee productivity, employee satisfaction and the number of employees who can see a career path for themselves at Callzilla speaks to the company's prioritization of its own human resources.”

“United collaboration delivers customer value and increased team productivity.”

More than 250 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

“The American economy continues to show its resilience, and as we’re poised on the beginning of what should be a phenomenal period of growth, we celebrate the remarkable achievements of a wide range of organizations and people over the past 18 months,” said Stevie Awards president Maggie Gallagher. “This year’s Stevie-winning nominations in The American Business Awards are testament to the ingenuity, the commitment, the passion, the adaptability, and the creativity of the American people. We look forward to celebrating this year’s winners during our virtual ceremony on June 30.”

Details about The American Business Awards and the list of 2021 Stevie winners are available at www.StevieAwards.com/ABA.

About Callzilla

Callzilla was founded in 2005, with Headquarters is Miramar, Florida, USA and operations in 2 contact centers in Bogota, Colombia. With a current capacity of 650 workstations operating 24x7x365, Callzilla continues to add to its capacity as demand for its services grow.

Callzilla is an award-winning mid-size BPO company offering clients the best of both worlds; small enough to be nimble and react quickly to your business needs, while large enough to provide the scale needed to support your business. Our clients get a different type of management focus when they partner with Callzilla. In addition to having a strong mid-level management team, Senior Leadership stays closely engaged with your business from contract signing throughout the duration of the relationship.

https://www.callzilla.net/about

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. The Stevies also produce the annual Women|Future Conference. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of The 2021 American Business Awards include John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.