Inside the Quality-First Contact Center

Callzilla Marketing

Callzilla Marketing

News & tips from Callzilla's customer experience experts.

Recent Posts by Callzilla Marketing:

Callzilla honored as Silver Stevie® Award winner in 2021 American Business Awards®

Callzilla Launches New E-Learning Platform

Callzilla views training as a continuous task essential to a program’s success, which requires a solid foundation. We designed a new training platform that’s for more than just preparation. We created a space with the big picture in mind, where employees can receive their new hire training, organize their continuous learning, and also design and implement a career path with Callzilla.

Callzilla’s Customer Experience Vision Statement

Callzilla has been undergoing some fundamental changes in a project that we refer to as “Callzilla 2.1”. As the customer service industry evolves, it’s also necessary for it’s providers to adapt with the times. We’re moving toward more automation, story telling in media, and more meaningful business practices. As part of this growth, Callzilla’s Operations Team, lead by Ramiro Peñaloza, was tasked with creating our Customer Experience Vision Statement.

Call Center Culture in Your Nearshore Locations

There are various reasons why a company would decide to outsource their call center, as the cost of office space, training, and workforce can add up.

This article from Customer Think details the costs you can expect with opening an in-house center, and the majority are related to employee expenses (hiring, benefits, productivity management, etc). With all of that investment, it can be disheartening to find that the attrition rate of onshore call centers is upwards of 30%. This burden alone pushes companies to outsource their service business, but why don’t you see that same problem repeated with your outsource partner? An advantage to outsourcing is the established call center culture that you’ll find in nearshore locations.

Topics: Nearshore Call Center

Top 5 myths about Nearshore Call Centers

Outsourcing to a nearshore location is becoming more popular, especially in
the past year. However, some businesses are still skeptical of the unfamiliar
territory. We’re here to put you at ease, dispelling 5 common myths about
nearshore call centers.

Topics: Nearshore Call Center

Callzilla wins bronze Stevie® Award in 2021 Stevie Awards for Sales& Customer Service

FAIRFAX, VIRGINIA – February 1, 2021 – Callzilla was presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 15th annual Stevie Awards for Sales & Customer Service last night.

Expanding Our Leadership Team, Welcome Andrea Osorio as Callzilla’s Senior HR Manager

We are happy to welcome another strong leader into our Callzilla family! Andrea, our Senior Human Relations Manager, has a Bachelor degree in Psychology and a Postgraduate Diploma in Human Resources Management from the Univeresity of Konrad Lorenz. She also holds a Master’s Degree in Business Management from the University of Canterbury of New Zealand. She comes to us with experience and certifications in many relevant fields, such as Coaching, Talent and Succession Strategies, SGSST (an occupational health and safety management system), and Labor and Social Security laws, among others.

Topics: About Callzilla

Nearshore Contact Center: Lowering Costs Closer to Home

Cost and quality go hand in hand when deciding whether or not to outsource a piece of your business. In our Complete Call Center Outsourcing Guide, we discuss outsourcing in general, and the different types of outsourcing: Onshore, Offshore, and nearshore. There are pros and cons to each option, but this article is for businesses that are looking for the best balance between quality and cost. To that effect, we’re going to dig in deeper into the benefits of nearshore call center services.

Topics: Nearshore Call Center Call center outsourcing

Rewarding Top Notch Service to our Customers and Clients, The Sylvia Caballero Award 2020

The Sylvia Caballero Award was created in honor of our late Client Success Manager. Sylvia was with Callzilla for many years, helping to grow our business from an up and coming vendor, to the well-rounded business partner and service provider that we are today.

Callzilla’s Approach to Client Success

For Callzilla, Client Success is at the heart of our business. Our company culture revolves around the satisfaction of our customers and the success of our client partnerships. I had the opportunity to sit down with our Client Success Team and talk about their role in our growing business.

What you’ll find in this article:

  • What is Client Success?
  • Our Approach to Client Success
  • The 10 Commandments
  • Goals for 2021
Topics: About Callzilla