Inside the Quality-First Contact Center

Why Nearshore Outsourcing? 30 Advantages You Should Know

Outsourcing might be a difficult choice when you have never left your operation in someone else’s hands. We know this may seem like a risk, so here at Callzilla we have compiled a list with 30 ways your business can benefit from a nearshore outsourcing company like us.

Topics: Nearshore Call Center Nearshore outsourcing

10 Ways to Utilize VoiceBot in your Business

Chances are you’ve interacted with a VoiceBot at some point, whether that be calling your doctor’s office or asking Alexa for the weather. VoiceBots have made their way into our everyday lives, as they make routine tasks more efficient. Here are some ways you can incorporate VoiceBots into your own business for efficiency, but also cost savings: 

How Callzilla Utilizes Artificial Intelligence in their ChatBots

Artificial Intelligence (AI) has been a hot topic in the contact center industry these past few years. Even with the term floating around, it can be difficult to visualize exactly how AI can be implemented in our tools and services to improve customer experience and make our lives easier. In this article, I’ll give my personal account of how the artificial intelligence in our ChatBot service does just that.

I oversee the automation projects for Callzilla, but my experience is in Client Success and Marketing. Since I’m not technically trained in programming or coding, I need user friendly tools that do the technical work for me, so I can focus on upkeep and operational settings.

Nearshoring: What Does It Mean? 10 Examples

As you already know, a nearshore company provides certain services that companies need and wish not to break the bank for, but there are numerous perks of working with this type of outsourcer that we would like our potential partners to know. Here are 10 examples of what nearshoring means for you and your company.

Nearshore Call Centers: The Do’s and Dont's of Outsourcing

When thinking of call center solutions for your company, outsourcing may come to mind. It’s one of the most cost-effective options in the market, and there are a wide range of solutions offered according to your company’s needs. But knowing who to actually partner with can be difficult, especially with the wide range of options.

You may have already chosen nearshore outsourcing over offshore outsourcing, but where to start? Which operations should you outsource? Which services provide you with the most cost savings without leaving quality aside? If you’re asking yourself these questions, this short guide is for you.

Read on to find some of the do’s and don’ts of nearshore outsourcing.

Managing a Social Media Crisis

We’re all aware that not everything in business runs smoothly 100% of the time, no matter how prepared or organized a company is. Mistakes happen and with the new world of viral media, the public demands accountability. Some cases are more egregious than others, but make no mistake that all social media crises should be handled with care.

Callzilla honored as Silver Stevie® Award winner in 2021 American Business Awards®

Stevie winners will be celebrated during virtual awards ceremony on June 30

Miramar, Florida – April 29, 2021 – Callzilla was named the winner of a Silver Stevie® Award in the Customer Service Team of the Year category in The 19th Annual American Business Awards® today.

The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

Callzilla Launches New E-Learning Platform

Callzilla views training as a continuous task essential to a program’s success, which requires a solid foundation. We designed a new training platform that’s for more than just preparation. We created a space with the big picture in mind, where employees can receive their new hire training, organize their continuous learning, and also design and implement a career path with Callzilla.

Callzilla’s Customer Experience Vision Statement

Callzilla has been undergoing some fundamental changes in a project that we refer to as “Callzilla 2.1”. As the customer service industry evolves, it’s also necessary for it’s providers to adapt with the times. We’re moving toward more automation, story telling in media, and more meaningful business practices. As part of this growth, Callzilla’s Operations Team, lead by Ramiro Peñaloza, was tasked with creating our Customer Experience Vision Statement.

Nearshore Outsourcing: What Sets Bogotá Apart from Other Locations

Now that the industry is seeing a stronger preference from clients for Nearshore location solutions it is important to understand why, and what is next. While the rate of outsourcing to offshore locations such as the Philippines has slightly slowed, nearshore outsourcing has been growing at a tremendous rate.