Awards

ICMI, CUSTOMER® and CCW rank Callzilla among the world's best. How can we help you?

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Bronze Winner, ‘Best Outsourcing Management’, Colombian Contact Centers & BPO’s

In 2018, Callzilla received the Bronze Award from the Colombian Contact Centers & BPO's for ‘Best Outsourcing Management.’ The awards are held yearly to recognize companies that demonstrate outstanding performance in improving customer relationships.

 

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MVP Quality, Customer® Magazine Quality Awards by TMC Net

In 2017 Customer® named Callzilla an MVP Quality (Gold). It is awarded to the "contact center industry companies that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards; the leading innovators in the industry."

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MVP Quality, Customer® Magazine Quality Awards by TMC Net

In 2016 Customer® named Callzilla an MVP Quality (Silver). It is awarded to "contact center industry companies that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards. These are the leading innovators in the contact center industry."

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Top Contact Center Outsourcing Providers, ICMI Global Contact Center Awards

In 2016 Callzilla made ICMI's short list of contact center "outsourcing partners with the best customer and agent experience, consistently meeting or exceeding key performance objectives, a high-performance work culture and more."

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MVP Quality, Customer® Magazine Quality Awards by TMC Net

In 2015 Customer Magazine named Callzilla an MVP Quality (Silver). It is awarded to companies "that have delivered a consistent, unparalleled commitment to quality, excellence and the highest ethical standards. These are the leading innovators in the contact center industry."

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2017 Top Ten Contact Center Service Company

In 2017 Callzilla was recognized by Enterprise Services Outlook magazine as a Top Ten Contact Center Service Company for its excellence in providing Contact Center services in the United States.

 

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Best Contact Center Outsourcing Provider, ICMI Global Contact Center Awards

In 2017 Callzilla won International Customer Management Institute's award for "outsourcing partners demonstrating the best customer and agent experience, tangible evidence of consistently meeting or exceeding key performance objectives."

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Top 50 Thought Leader, International Customer Management Institute

In 2016 Callzilla president Neal Topf was named to this list identifying "thought leaders who help educate, inspire, and motivate the customer service industry... selected based on number of nominations; number of followers; regularity, and relevance of tweets."

 

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Best Services Manager, Contact Center World Top Ranking Performers

In 2015 Callzilla's Client Services Manager was named #1 in the Americas for "managing and leading a knowledgeable and motivated team of agents to exceed customer expectations; based on how they respond to challenges, motivate agents, and more."

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Top Customer Service Supervisors, Contact Center World Top Ranking Performers

In 2015 Callzilla's Sylvia Caballero was named America's #2 contact center supervisor, for "managing and leading a knowledgeable and motivated team of agents to exceed team expectations; based on how they respond to challenges and motivate agents."

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Top 50 Thought Leader, International Customer Management Institute

In 2017 Callzilla president Neal Topf was named again to this list, which identifies "thought leaders who help educate, inspire, and motivate the customer service industry... selected based on number of nominations; number of followers; and tweets' regularity and relevance."

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Top Customer Service Agents, ICMI Global Contact Center Awards

In 2016 Callzilla made ICMI's short list of "customer service representatives with the best experience; tangible evidence of consistently meeting or exceeding key performance objectives; high-performance work ethic and more."

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Best Customer Service Agents, Contact Center World Top Performers

In 2015 a Callzilla agent was named the #2 customer service agent. It is given to "the Contact Center Service Agent that demonstrates best in class service excellence and commitment to the organization; based on showing how they provide outstanding service."

 

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Top Customer Service Agents, ICMI Global Contact Center Awards

In 2015 Callzilla made International Customer Management Institute's short list of "customer service agents delivering the best customer experience; tangible evidence of consistently meeting or exceeding key performance objectives; contributing to team success."

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Top Outsourcing Providers, ICMI Global Contact Center Awards

In 2015 Callzilla made International Customer Management Institute's short list of "outsourcing partners demonstrating the best customer and agent experience, tangible evidence of consistently meeting or exceeding key performance objectives and more."