CONVERSATIONAL VIRTUAL ASSISTANT (VOICE BOT)

description_iconDescription

Also known as a conversational virtual assistant, a voicebot is a fully automated tool to have two way conversations, inbound or outbound, with customers. A set of preprogrammed responses are prepared together by Callzilla and our clients to receive and respond to inbound questions and problems and make calls and have conversations in outbound calls.

A decision tree structure exists in the programming to be able to respond to a planned set of questions, without intervention by a customer care agent.

It is possible to create a semi automatic environment for interactions that the bot can not adequately respond to or to route the chat to a live agent in case the customer either elects to communicate with a live agent or if the bot is programmed to route any unresolved questions to the live agent for human intervention.

Callzilla utilizes a proprietary virtual assistant platform for both inbound and outbound voicebot conversations.

benefict_iconBenefits

Reduction in customer wait time (speed of answer), high resolution rates for simple, repetitive questions and tasks, cost reduction to Clients.

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