SERVICES

Automated Services

chat bot

Chatbot

Our chatbot provides fully or semi automated communications with a customer. A set of pre-programmed responses are prepared by Callzilla and our clients to be able to address frequently asked questions, direct them to other sources on your website, or answer questions that are simple to resolve. A decision tree structure exists in the programming to be able to respond to a planned set of questions, without intervention by a customer care agent.

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Voice bot

Conversational Virtual Assistant (Voice Bot)

Also known as a conversational virtual assistant, a voicebot is a fully automated tool to have two way conversations, inbound or outbound, with customers. A set of preprogrammed responses are prepared together by Callzilla and our clients to receive and respond to inbound questions and problems and make calls and have conversations in outbound calls.

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SMS

SMS

SMS is a text messaging service that can be utilized to reach consumers straight to their phones. This service can be utilized as a way to mass deliver announcements for your business, or as an interactive customer experience.

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Whatsapp

WhatsApp

Powered by WhatsApp, SMS is a text messaging service that can be utilized to reach consumers straight to their phones. This service can be utilized as a way to mass deliver announcements for your business, or as an interactive customer experience.

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Voice broadcast messaging

Voice Broadcast Messaging

Voice Broadcast Messaging is a tool that allows you to dial out to multiple phone numbers simoultaneously with a recorded voice message. This is an automated service that takes the hassle out of making manuel outbound calls with the same message. This tool can be utilized to make a uniform annoucement to your consumers, or as an initial contact that prompts the user to connect with a live agent.

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Callbacks

Callbacks

The Callback function gives your customers the opportunity to hold their spot in line, without waiting on the phone. Callzilla can input this service into your IVR, prompting the customer to wait on the line or press any number for a call back. The customer can then hang up, and our system will hold their place in the queue. 

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IVR

IVR

Interactive Voice Response, or IVR, is a technology that assists incoming callers in navigating your phone system before speaking with a live representative. This is an automated service that interacts with your callers. The IVR is a self help option that directs your customers through a flow, to ensure they are connected with the correct department or representative. 

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CSAT and Voice of Customer

CSAT and Voice of Customer (VOC)

Callzilla offers various ways to measure Customer Satisfaction, one of which is through a post-call phone survey. The customer can be automatically transferred to a survey after the completion of their call to answer a series of questions about their experience. 

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