Our chatbot provides fully or semi automated communications with a customer. A set of pre-programmed responses are prepared by Callzilla and our clients to be able to address frequently asked questions, direct them to other sources on your website, or answer questions that are simple to resolve. A decision tree structure exists in the programming to be able to respond to a planned set of questions, without intervention by a customer care agent.
Also known as a conversational virtual assistant, a voicebot is a fully automated tool to have two way conversations, inbound or outbound, with customers. A set of preprogrammed responses are prepared together by Callzilla and our clients to receive and respond to inbound questions and problems and make calls and have conversations in outbound calls.
Voice Broadcast Messaging is a tool that allows you to dial out to multiple phone numbers simoultaneously with a recorded voice message. This is an automated service that takes the hassle out of making manuel outbound calls with the same message. This tool can be utilized to make a uniform annoucement to your consumers, or as an initial contact that prompts the user to connect with a live agent.
The Callback function gives your customers the opportunity to hold their spot in line, without waiting on the phone. Callzilla can input this service into your IVR, prompting the customer to wait on the line or press any number for a call back. The customer can then hang up, and our system will hold their place in the queue.
Interactive Voice Response, or IVR, is a technology that assists incoming callers in navigating your phone system before speaking with a live representative. This is an automated service that interacts with your callers. The IVR is a self help option that directs your customers through a flow, to ensure they are connected with the correct department or representative.