Our clients say it best

Before working with Callzilla, we had little reporting & call volume visibility with previous vendors which made it difficult for us spot trends and get real time update on consistent customer issues."

-Director of Customer Support, Entertainment Industry

 

In partnering with Callzilla, we were able to considerably grow our market and provide the service that our customers expect and deserve. We were able to automate processes including chat capabilities which made it easier to communicate and interact with our customers." 

- Executive Leader, Ed-Tech Industry

What made Callzilla stand out from other options was their attentive project managers and the whole team’s ability to pivot in real time, which really helped with our ever-changing changing business model."

- Callzilla Client, Director of Customer Support

 

 

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ICMI, CUSTOMER® and CCW rank Callzilla among the world's best. Take a look at our numerous awards from industry influencers.

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Callzilla Certification - PCI Compliance

 

Callzilla is very proud to announce that we have obtained a new, more advanced level of PCI Compliance. After months of hard work lead by our IT and Ops teams and a collaboration with a third party Assessor, we received certification. This additional level of PCI Compliance allows Callzilla to establish greater protection of consumer payment card and personal data. This is not just an IT initiative, but a business standard that every member of our team works to uphold. Each of our departments play a critical role in ensuring that we protect consumer data during every interaction, as the security and piece of mind of our customers and clients is of the upmost important to us.

Hardware

Callzilla Increases revenue for Inbound and Outbound Sales Client through Training and Process Optimization, System Automation, and Team Work.

Our client was looking to increase their revenue in 2020, and hired Callzilla not only as a vendor, but as a business partner. 

skincare

A high performance skincare brand partnered with Callzilla to design a video chat service. The potential revenue increase by 83% when using Callzilla’s video chat channel.

A high performance skincare brand partnered with Callzilla to design a video chat service that would mimic in-person consultations in a time when brick and mortar stores were closed. 

Edtech

Callzilla revamped the ChatBot for a high profile Ed-Tech client with a goal of improving customer experience and decreasing costs by 43% for the year.

We measured the bot's performance over 4 months based on it's self-learning capabilities and some manual optimization, and compared it to the year's performance overall.

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View bio

Neal Topf

President

Since 2005, customer experience guru Neal Topf has guided Callzilla to become one of the world's highest quality outsourced contact centers.

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Bob Guarnieri

SVP, Sales

Bob leverages 20+ years' industry leadership to build relationships with the brands that can benefit most from our services.

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Corey Klein

Head of Marketing

Corey produces content designed to showcase Callzilla's achievements, technological advances, and daily actibities, as well as leading the company's automation initiatives.

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Monica Mosquera

Client Sucess Director

With over 23 years of professional experience, Monica leads Callzilla's efforts in business development and creating and implementing strategies to help clients succeed in their business goals.

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