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ICMI Best Outsourcing Provider 2017

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ICMI, CUSTOMER® and CCW rank Callzilla among the world's best. Take a look at our numerous awards from industry influencers.

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Callzilla Certification - PCI Compliance

 

Callzilla is very proud to announce that we have obtained a new, more advanced level of PCI Compliance. After months of hard work lead by our IT and Ops teams and a collaboration with a third party Assessor, we received certification. This additional level of PCI Compliance allows Callzilla to establish greater protection of consumer payment card and personal data. This is not just an IT initiative, but a business standard that every member of our team works to uphold. Each of our departments play a critical role in ensuring that we protect consumer data during every interaction, as the security and piece of mind of our customers and clients is of the upmost important to us.

Finance

Merchant lender taps Callzilla, makes funding offers thirty percent faster

Once an executive team pinpointed problems in their sales process, they turned to Callzilla to improve speed and accuracy.

Retail

Major e-commerce retailer hires Callzilla to alleviate call volume and provide customer support

A client needed help handling their volume of customers. We tailored contact center agents, resulting in increased QA scores.

Telecom

Wireless giant changes its call center solution provider to Callzilla, sees conversions rise

A client saw its four call centers losing sales and fustrating customers. In 7 months, we helped FCR rise 15%.

We find, groom and reward the best talent

Churn drives down quality. The Callzilla Talent System™ yields 3.5x longer employee tenure than average contact centers.

Callzilla Talent SystemTM ›

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Get a quote on your call center outsourcing

Trust your call center, live chat, social media, or email support to us.

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Neal Topf

President

Customer experience guru Neal Topf has guided Callzilla to recognition as one of the world's highest quality contact center service providers.

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Corey Klein

Client Services

Corey leads communication with clients, often interfacing with the Training & QA team, Technology, HR, Operations, and Sales.

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Bob Guarnieri

Sales

Bob leverages 20+ years' industry leadership to build relationships with the brands that can benefit most from our services.

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Rafael Moreno

Technology

Rafael Moreno brings over 20 years of IT leadership with additional expertise specifically in contact center infrustructure.

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