Make sure you get the best value for your money by understanding the factors that affect the pricing of your outsourced support.
Learn how to spot the best outsourcing provider for you so you can supercharge your search and get back to focusing on your core business.
Discover three key factors for A+ customer service outsourcing.
Callzilla is very proud to announce that we have obtained a new, more advanced level of PCI Compliance. After months of hard work lead by our IT and Ops teams and a collaboration with a third party Assessor, we received certification. This additional level of PCI Compliance allows Callzilla to establish greater protection of consumer payment card and personal data. This is not just an IT initiative, but a business standard that every member of our team works to uphold. Each of our departments play a critical role in ensuring that we protect consumer data during every interaction, as the security and piece of mind of our customers and clients is of the upmost important to us.
See how the Callzilla Quality SystemTM enables us to be more effective and more consistent than other centers.
A client needed help handling their volume of customers. We tailored contact center agents, resulting in increased QA scores.
A client saw its four call centers losing sales and fustrating customers. In 7 months, we helped FCR rise 15%.
-CMO, after 60 days of comparing Callzilla to incumbent contact center
Visit the Leadership section of this site to view more team members.
Customer experience guru Neal Topf has guided Callzilla to recognition as one of the world's highest quality contact center service providers.
Corey leads communication with clients, often interfacing with the Training & QA team, Technology, HR, Operations, and Sales.
Bob leverages 20+ years' industry leadership to build relationships with the brands that can benefit most from our services.
Rafael Moreno brings over 20 years of IT leadership with additional expertise specifically in contact center infrustructure.