Welcome to Callzilla, Your Spanish Call Center
Callzilla is the Spanish Call Center partner of choice for leading global consumer brands.
Since 2005 we’ve successfully handled 5 million Hispanic customer care and customer acquisition calls for our clients across a variety of U.S. Hispanic consumer industries. Our flexible, live agent and automated solutions improve your company’s Hispanic customer experience scores.
Our Spanish Call Center handles calls, IVR, chat, SMS, email, social media – all focused on acquiring and caring for Hispanic customers, improving Hispanic customer brand loyalty for your brand.
In the United States, the Hispanic population has grown to more than 50 million last year (Download Top Trends in the Hispanic Consumer Market). It is very likely your company has seen a significant increase of Hispanic consumers to your business. This further explains the need for a reliable, qualified and competent Spanish Call Center to help you better serve these customers.
The true secret to outstanding call center service is well-defined communication to meet the client’s needs. It is vital to understand what your
Hispanic consumers have to say and to empathize with their needs. Aside from this, if you mirror your callers and speak the same language – they
end up being more at ease and having confidence in you which ultimately translates into a happier customer.