Welcome to Callzilla Your Spanish Call Center
Callzilla is the trusted Hispanic-focused contact center partner to the US’s leading companies and brands. Since 2005 we’ve successfully handled 5 million Hispanic customer care and customer acquisition calls for our clients in a variety of industries. Our flexible, live agent and automated solutions will help your brand shine in its communications with Hispanics. Our contact center handles calls, IVR, chat, SMS, email, social media – all focused on acquiring and caring for Hispanic customers and then keeping them – for life.
In the United States, the Hispanic population has grown to more than 50 million last year. It is very likely your company has seen a significant increase of Hispanic consumers to your business. This further explains the need for a reliable, qualified and competent Spanish call center to help you better serve these customers.
The true secret to outstanding call center service is well-defined communication to meet the client’s needs. It is vital to understand what your
Hispanic consumers have to say and to empathize with their needs. Aside from this, if you mirror your callers and speak the same language – they
end up being more at ease and having confidence in you which ultimately translates into a happier customer.